5 business IT tools you probably aren’t using but should

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In a fast-paced business environment, efficiency is everything, and in the digital age you’d be foolish not to get a little help from the latest IT tools and software. Staying up to date with what’s on the market means you are always able to take advantage of the best solutions and give your business a boost, whether by enhancing your marketing strategy, improving internal communications or providing better customer service.

If you simply don’t have time to research the best business IT tools out there right now, worry not, as the IT outsourcing experts Syntax from have done it for you. Below is a list of five underrated tools that you probably aren’t using, but should.

  1. Canva

Canva is a free to use graphic design tool with over 10 million users, and it’s easy to see why it’s so popular. With a simple to use interface and fantastic functionality, this versatile tool can be used to create engaging visual content by beginners and professionals alike. Canva is perfect for creating compelling social media posts, with thousands of templates to choose from as well as a vast library of images, colours and fonts.

You can create great content using the free plan, but you can also opt for a paid option if you want access to the full library of photos plus additional storage and other features. The great thing about Canva is that non-designers can use it to create visually appealing content, allowing even the least artistic of us to implement effective content marketing campaigns.

  • Mobile Monkey

Is your business using a chatbot yet? If not, it’s time to get on board, and Mobile Monkey makes it easy to provide more efficient customer service. This handy tool will help you build a chatbot for Facebook Messenger in no time at all, and thanks to its simple drag-and-drop interface, you don’t need any technical expertise to get started. With a free plan available it’s easy to try out this nifty tool, and it can also be used to drive engagement and boost content reach.

  • Zendesk

Zendesk is an innovative help desk tool, designed to make your customer service team more efficient and, in turn, keep your customers satisfied. This versatile tool allows you to easily manage inbound requests from multiple channels including web, social, phone and email all in one place, and store all the customer data your team needs, too. With a live chat, knowledge base and call centre software included amongst a host of other functions, Zendesk is a feature-rich solution for businesses of all sizes.

  • Adobe EchoSign

How many steps do you have to go through just to sign and return documents to clients? There’s the printing, the signing, the scanning, the sorting and finally, the returning to sender… is there no easier way? With Adobe EchoSign there is. This electronic signature tool makes a five-step process into a quick one-step solution, saving you all that time and energy.

  • Telzio

Telzio is an intelligent cloud based business phone system, offering a business VoIP, toll free numbers, mobile integration and live call tracking. Using the latest cloud and VoIP technologies, Telzio allows users to set up an office phone system via the internet, enabling teams to manage calls and messages from any location. With a fantastic user interface and simple pricing plan, this innovative solution provides an easy way to improve communications within your business.