There was a time when the concept of accomplishing tasks through the use of a touchpad instead of traditional keys seemed like it would always remain in the confines of a science fiction film or novel. Nowadays, it is reasonable to see people walking around with the latest smartphone, which utilises...
In the constantly evolving world of engineering and tech, there are a wide range of tools, technologies, and devices that help engineers perform their work. One such technology that is gaining a lot of traction lately is the FPGA. FPGA is an acronym referring to a field-programmable gate array,...
It’s only halfway through 2019, and mobile broadband has already taken a huge leap forward with the launch of 5G. As the fifth generation of mobile technology, 5G is poised to introduce countless breakthroughs that will revolutionise how we live and work. The main benefit is a drastic increase in...
Networks are a critical part of almost every organization. Technical solutions engineers, also known as systems administrators, organize, install, and maintain an organization's computer systems, which can include local area networks (LANs), wide area networks (WANs), network segments, intranets, or other communications systems. If a company actually develops network...
If you’ve never used voicemail drops and you’re running a telemarketing campaign that’s struggling to achieve a conversion rate over 15 percent, it might be time to check out some new technology. In the Age of Big Data, finding leads is easy, but reaching and converting those leads to sales...
Although network video recorders (NVRs) have long been the old stalwarts when it comes to video surveillance, there are actually many reasons they could be endangering your business’ security. From security issues that could put your entire business at risk for Peekaboo exploits to limited storage and expensive maintenance,...
New businesses are always concerned about money. All the bills need to be paid, payroll has to be timely and accurate, it takes work to keep up with all the taxes, and the books always need to balance out. As your business grows, you face even greater bookkeeping needs. Filing...
In 1973, Motorola invented something that, at the time, had never been seen before: A phone that you can carry with you from place to place. The first mobile phone was a pretty ridiculous-looking thing. It was even larger than a regular phone headset, and it weighed two and...
Nothing is more irritating than a slow wifi signal. This generation’s millennials are always hot on their heels, want to get done multiple tasks at a time. Not only millennials from young to old everybody is always busy. Coffee shops to the corporate office now wifi is available everywhere....
Contact center problems were difficult to avoid before technology came along and entirely changed the way they operate. Now, contact centers are more innovative than ever and can avoid previous pitfalls. Here are a few ways that contact centers can avoid issues in their operations nowadays: Predictive dialers can...